If you receive a damaged or defective product, please create ticket at helpdesk within 24 hours of receiving the product. Please provide us with the following information: (i) your order number, (ii) a description of the problem, (iii) a photo of the damaged or defective product, and (iv) a copy of the invoice.
We will review your claim and if it is found to be valid, we will provide you with a refund for the full purchase price of the product.
We do not require you to ship the product back to us. Instead, we ask that you donate the product to a local charity or non-profit organization. Please provide us with proof of donation by sending us a receipt or other documentation from the charity or non-profit organization.
If you are unable to donate the product, please contact us and we will provide you with instructions on how to dispose of the product in an environmentally responsible manner.
If you wish to cancel your order, please create a ticket at helpdesk within 24 hours of placing your order. If your order has already been shipped, you will not be eligible for a refund.
We reserve the right to refuse refunds for products that have been used, damaged due to customer misuse, or returned without proper documentation.
Limitation of Liability:
Our liability is limited to the purchase price of the product. We are not responsible for any consequential, incidental, or punitive damages arising from the use or misuse of our products.
We are not responsible for any damage or loss caused by shipping carriers or customs agencies. We will work with you to resolve any issues related to shipping, but we cannot be held liable for any damage or loss caused by these third-party entities.
We reserve the right to modify or update our refund policy at any time. Any changes to our policy will be posted on our website and will be effective immediately upon posting.
Thank you for choosing to shop with us. If you have any questions or concerns, please don’t hesitate to contact us at Helpdesk.